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Frequently Asked Questions (FAQ) - Additional information for your convenience

1. How do I register an account on ThaiSellBuy.com?

Open the site ThaiSellBuy.com. Open and click the “Register” button. A registration form window will open. Fill the corresponding fields and click “Create”. You will then receive an email with an attached link to activate your account. In order to activate your registration, click this link. At times, this email will be marked as spam. If this happens, you can find the email in your Spam folder.

If you do not receive an activation email within a couple of hours of registering, click the following link to request a new activation email - https://thaisellbuy.com/pages/resend.php

WARNING: Due to technical reasons beyond our control, such as overloading of certain mail servers, you may receive a delayed activation email. To overcome this inconvenience, ThaiSellBuy.com provides you with an instant one-time access to your account that is valid for one session after pressing the "Create" button after registration and then clicking on "Sign In". For permanent access - wait for the email with the activation link.

2. How can I easily contact support?

You can contact us quickly and easily in one of the following ways:

a. Log in to your account and click on the "Messages" link at the top of the screen. After opening the page, click on the "Administrator" link on the left side of the screen and leave your message.

b. Find the "Contact Us" link at the bottom of the screen and leave your message.

c. Write us an email at info@lot.bg

3. Do I need to register?

To browse published ads, and / or contact a seller - no. If you want to add your ads and have access to the additional options your account provides - yes.

4. How do I post an ad?

To post your ad on the site, click on "Post Free Ad". In the open window, you must fill out the required fields and the rest of your choice. You can add a video clip or a photo to view the ad. When done, click on "Submit".

Adding a video or photo to the ad is optional, but they make the ad much more attractive and increase the chance of a successful sale of the product or service you are offering.

If you follow the procedure for posting your ad while not registered on the website, as soon as you click "Submit" an email will be sent with the link "Activate account" to your email. Click on it to activate your account and the listing.

ATTENTION: Only ads that meet the TERMS OF CONDITIONS are allowed to be published on ThaiSellBuy.com. You can find them in the HELP section.

5. How do I top up my wallet?

To put money into your account, follow these steps:

Step 1 - Log in to your account and click on the "Wallet" link at the top of the screen.

Step 2 - Enter the desired amount and choose one of the possible payment options - ePay (EasyPay), PayPal, Bank Transfer.

Step 3 - Top up Your Wallet.

6. What is a VIP ad? How do I post my VIP ad?

If you want to quickly attract interest in your ad and get quick recognition of your product or service you can make your ad VIP by selecting "My ads" and in the field of the selected ad, then click "Make VIP ad". VIP ads are displayed and viewed many times more than free ads. The ad becomes a VIP for a period of 7 days. The price for publishing a "VIP ad" is BGN 2.40 incl. VAT.

Likewise, you can use the "Boost to the First Page" and "Ad Background" options.

7. How many ads can I publish? Do you have a limit on ads in individual categories, as it is on other websites?

At ThaiSellBuy.com, You Can Post As Many Ads You Want - Totally FREE! There is no limit for individual categories.

8. How do I set up my own online store at ThaiSellBuy.com?

To create your own store, log in to your account, click on the "Create a shop" link and fill in the required information.

ThaiSellBuy.com's own online store can only be claimed by active site users.

Must meet at least one of the following conditions:

* Have maintained a minimum of 50 ads for 30 consecutive days while actively using the site.

* Promote ads for a minimum of $ 50.

9. How long will my listing be on ThaiSellBuy.com after posting?

Your ad will be on ThaiSellBuy.com for 18 months, after which it will be archived. During this period, you can repeatedly edit / modify / archive and unarchive / display or hide / your ad by selecting "My ads" and the corresponding option written in the ad field. You can find your inactive ads in My ads -> Inactive ads (these are ads that have expired or been archived by you and are not visible on the platform). Ads in "Inactive ads" are automatically deleted 6 months after the archiving date.

You can delete your ad (s) by checking the checkbox next to "Mark" and then clicking the "Delete selected" button below.

10. How do I get the free VIP ad that the website offers?

To get a free VIP-ad, you need to post at least ten ads on the site and then provide us with an ad number "Ad #" to be placed as a VIP (does not apply to ads for used goods and ads for services). You can do this in one of the following ways:

1. Log in to your account and click on the "Messages" link at the top of the screen. In the page that opens, click on the "Administrator" link on the left side of the screen and leave your message.

2. Find the "Contact Us" link at the bottom of the screen and leave your message.

3. Email us at info@lot.bg

We will do the rest during the following day.

Free VIP-ad bonus is given once to each user when creating an account at ThaiSellBuy.com

11. What should I do if I do not receive an activation email?

The account activation email lets you verify that the email address you provided is valid. If you did not receive this email, the email address you provided when posting or registering may be incorrect. In that case, sign up again. Occasionally, some sites may identify the activation message as spam, in which case you may find it in the SPAM folder. If you do not receive the activation email within a few hours, request a new activation email from the following link - https://thaisellbuy.com/pages/resend.php.

12. Forgot your password?

No need to worry. After pressing "Login", enter in the field your e-mail address with which you are registered on the site, and then click "Forgot password?". You will receive an email in your inbox that will allow you to regain access to your account.

13. How do I activate an ad from the "Inactive ads" section?

Log in to your account and select "My ads" then click "Inactive ads". Find the ad you want to activate and click "Activate".

14. How do I contact an ad poster/seller?

It's easy! Just go to the ad and click on the "Send message" link (if the seller has chosen to receive the email message) or use some of the other ways to contact the seller (phone number or Skype).

15. How do I change my password?

Log in to your account and select "My Account". In the "Password" field, enter the new password. Then click the "Save" button.

16. How do I delete an ad?

Log in to your account and select "My ads". Find the ad you want to delete. Click the checkbox next to "Mark". Then click on the "Delete selected" button below.

17. How do I delete my account?

Log in to your account, select the "My Account" section, then click "Delete My Account" below.

Important: Please note that a deleted account cannot be recovered.

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